Frequently asked questions
Why Choose Us?
Our manufacturer’s guarantee that our product will be free of faulty parts or defects for at least 12 months for the Emove Scooters and 24 Months for the Apollo Scooters. If your product experiences damage after the warranty expires, we stock spare parts for all products at a reasonable rate.
My Issue Is not covered by Warranty, What are my options?
EMove offers support for all current models and can assist you in purchasing parts or locating a local repair service. For assistance, please feel free to contact us at firstname.lastname@example.org
My electric scooter has scratches and scurffs , is it still covered under Warranty?
The warranty covers internal manufacturer defects only and not physical damage. We offer replacement shells online, email us email@example.com
How does the warranty process work?
Simply submit a warranty claim to firstname.lastname@example.org and upload a copy of your receipt and a photo of the item, with a description of the issue.
Our support team will diagnose and troubleshoot your issue.
If the troubleshooting is unsuccessful and the board is within warranty, we will provide an RMA number and prepaid label which enables you to send the item to our facility for repair or replacement
The item must be shipped within 7 days of RMA issuance or it will be refused and returned to sender
Upon receipt, your item will be inspected, diagnosed and repaired or replaced. Typical turnaround time is 10-14 business days
Return shipping will be covered on any repairs or replacements completed under the warranty.
If our support technicians deem that there is no manufacturing defect found at the time of diagnosis, the customer will be responsible for repair and return shipping costs
I received this as a gift, how do I file a warranty claim?
In order to file a warranty claim, we will need a receipt or proof of purchase. We will do our best to assist you in locating the receipt from a retail gift registry purchase. Alternatively, you can try contacting the gift giver or the store for purchase confirmation.
I cannot find my invoice or proof of purchase, what can i do?
All warranty replacements must be validated with proof of purchase. If you cannot locate your receipt, please contact the store directly.
What do i need before before filing a warranty claim?
Proof of purchase – receipt from retailer
Picture of the damage
Description of how damage occurred
Name and shipping address
Does it matter if the electronics get wet?
We try to process all orders placed on our website within 3 to 5 business days. All orders are shipped via ground shipping method and average delivery times are 3-5 business days.